Participation and contribution within community for all citizens, fulfilling all the realms of quality of life: Authentic Inclusion 

Website Privacy 

Your Privacy is Important!

REALM respects the privacy of all individuals who visit our website. Protecting the personal information of our individuals is of the highest priority

1.       Website Collection of Personal Information and Data

1.1 REALM does not collect and or retain personal information via our website unless submitted voluntarily (e.g., “contact us” link or email).

1.2 The site hosting provider collects information for network management purposes only. Information collected includes date and time of visit, browser type, as well as device used. This data is used only to ensure performance and is not shared nor is it used for tracking purposes.

1.3 Site hosting provider may install cookies during browsing sessions.

2.       Consent, Using and Disclosing Personal information


2.1   Information that we may collect when you voluntarily contact us can include email address, or other provided information.

2.2   Information provided may be used for contact purposes.

2.3   Information will be shared with authorized REALM Direct Support Professionals exclusively to fulfil expressed intended purposes.

2.4   REALM will not share personal information with companies, organizations and individuals outside of REALM unless one of the following circumstances applies:

·         REALM has obtained individuals consent to collect, use or disclose personal information;

·         Information is available from a public source;

·         Disclosure of personal information is required by law and/or pertains to criminal activities;

·         Disclosure of an emergency that threatens the life, health, or personal security of an individual;

·         For the purposes of seeking out legal counsel protecting ourselves from fraudulent activities.


3.       Retention and of Personal Information

3.1   Submitted personal information will be retained only as long as necessary to fulfill intended purposes.

3.2   Any submitted information that is applicable to service recipients may be printed, filed and stored securely as paper records adhering to agency file security policy.


4.       Social Media

4.1   REALM maintains profiles on various social media sites. Each site is governed by their own specific privacy policies and REALM holds no responsibility for the manner in which these sites and their users collect, use, disclose, copy, modify or distribute information.

4.2   REALM does not use social media to collect data and/or personal information on service recipients or any other individuals unless voluntarily submitted to us.

4.3   Any information submitted voluntarily to REALM via social media is subject to same consent and retention guidelines outlined in policy 2-3

4.4   Direct Service Professionals shall promote discussions with service recipients involving risks and safety concerns associated with the use of social media.



5.       Access to Personal Information

5.1   Individuals have the right to access their personal information

5.2   A request to access and/or view personal information can be made to REALM directly.


6.       Links to Other Sites


6.1   realmbc contains links to other web sites. Privacy policies vary from each site and REALM is in no way responsible for the collection of data and information on the other sites. 


918 Kootenay St N. Cranbrook B.C. V1C 3V3



Toll Free: 1-888-426-3394



    We are a dedicated team of professionals focused on the provision of services that empower individuals with diverse abilities to develop and maintain autonomy within their community. As an organization we strive to truly hear the individual, learn the challenges they may face and work together in the development of a unique strategy to teach, implement and develop skills to maintain independence.


    Want to know more about Privacy, Storage of information or any other Policy at REALM? Please contact us and we would be happy to answer any questions or concerns you might have.