Participation and contribution within community for all citizens, fulfuilling all the realms of quality of life: Authentic Inclusion
REALM's PQI Program

A Culture of Improvement 

What is PQI?

PQI (Performance Quality Improvement) is how our agency measures our progress and makes plans and changes to be better.  

Our PQI Philosophy


REALM strives to provide exceptional service and empower quality of life experiences for the individuals we support. REALM believes that our programs and services must engage in continuous improvement to ensure the most authentic services for our individuals. REALM embraces quality assurance measures as an opportunity to promote growth and excellence.

 PQI is an organization-wide effort and is embedded in all of our operations. As in all aspects of REALM the individuals and their families drive our innovation to ensure we are meeting and exceeding peoples service needs. This is reflective in our PQI process as we approach quality improvement as an inclusive, interactive process engaging not only our team members but also our stakeholders.

Reflecting our desire to establish and maintain authentic, meaningful relationships with our key stakeholders, REALM has introduced our PQI Connexions program. A REALM Connexion is assigned to specific stakeholder groups to act as an ambassador to all things REALM.  The REALM Connexions are part of our performance quality improvement team; Their role is to stay connected, share important information about REALM, and gather feedback on how REALM is working and interacting within the community. Our Connexions want to have meaningful conversations and work collaboratively to gather information so that we can find common themes for ongoing improvement of our agency.

 REALM’s PQI system is vital in guiding our actions towards our desired outcomes and aid in the development of the steps needed to reach our goals. The framework is a valued process that ensures programs and administrative functions are operating efficiently and effectively, and that our individuals are receiving the highest quality services to maximize service potential. 


918 Kootenay St North,  Cranbrook B.C. 

(250) 426-3393

(250) 426- 0054

Toll Free 1-800-426-3394



    We are a dedicated team of professionals focused on the provision of services that empower individuals with diverse abilities to develop and maintain autonomy within their community. As an organization we strive to truly hear the individual, learn the challenges they may face and work together in the development of a unique strategy to teach, implement and develop skills to maintain independence.


    REALM's PQI Dictionary 



    Stands for Performance and Quality Improvement this is the name for our agencies data collection and analysis process.


    Stakeholders are individuals, community members and groups with an interest in REALM. So that means our Stakeholders are YOU!

    REALM Connexions

    are REALM ambassadors who helps share and collect information.


    Surveys are a tool that we use to collect information. Surveys can look a lot of different ways; they can be forms, questionnaires and even conversations. 


    Data is information that we use to see what is working and what is not. Data helps us figure out what changes we can make to improve.